Question 1

How do I book?

Accepted Answer

The quickest way is a message on Business WhatsApp — it's answered 24 hours. You can also call 07584 420978 or fill in the quote form on the site.

Question 2

How much notice do you need?

Accepted Answer

For local rides we can often help within the hour. For airport transfers and the 8-seater, please book as far in advance as you can so we can guarantee the vehicle.

Question 3

Do you cover long-distance and airport runs?

Accepted Answer

Yes — every UK airport including Heathrow, Gatwick, Stansted, Luton, Manchester, Leeds Bradford, Humberside, Newcastle, Birmingham and East Midlands. Flights are tracked so we're waiting when you land.

Question 4

How many passengers can you take?

Accepted Answer

Up to 8 passengers plus luggage in our people carrier. Standard rides carry up to 4 comfortably.

Question 5

Can I book a child seat?

Accepted Answer

Yes — booster and child seats are available on request. Let us know the child's age when you book.

Question 6

How do I pay?

Accepted Answer

Cash, bank transfer or card by arrangement. Airport transfers and larger jobs can be pre-paid to secure the booking.

Question 7

What happens if my flight is delayed?

Accepted Answer

We track your flight and adjust the pickup time automatically. Reasonable delays are never charged extra.

Question 8

Do you do accounts for businesses or regulars?

Accepted Answer

Yes. If you have regular runs — school, station, or business travel — we can set up an account. Just ask Guy.

Question 9

What's your cancellation policy?

Accepted Answer

Please let us know as soon as plans change. Short-notice cancellations on longer jobs may attract a small fee to cover the driver's time.

Question 10

Are you licensed and insured?

Accepted Answer

Yes — fully licensed private hire, insured for hire and reward, and DBS-checked for peace of mind.

Frequently asked questions